FREQUENTLY ASKED QUESTIONS
Find the answers to your questions below, and if you don’t find what you’re looking for, please get in touch and we’ll get back to you.
Find the answers to your questions below, and if you don’t find what you’re looking for, please get in touch and we’ll get back to you.
FAQ
ABOUT US
We are an Artisanal Crèmerie (hence Artis + erie) for plant-based gelato and sorbets.
We have been churning delicious gelato since July 2019.
A lot!
a. Ingredients, ingredients, ingredients!
We don’t use any refined or processed ingredients, emulsifiers, artificial colors, artificial flavoring, essences or syrups. Instead we use real ingredients such as pistachios, fresh bananas, essential oils, coffee beans, cardamom and saffron.
b. All our gelato are made from scratch in small batches in our own kitchens.
c. Since one of our brand values is Nutritious, we make sure every ingredient added to our gelato has some nutritious value.
A plant-based diet is one which is entirely derived from plants. Our gelato fits perfectly into healthy, planet-conscious, gluten-free and vegan lifestyles!
We are an online store delivering to customers in Dubai, Abu Dhabi and Sharjah.
Scoops of our gelato are served at Kave in Al Serkal Avenue along with freshly rolled gluten free vegan waffle cones! You can also have our gelato for dessert at Little Erth by Nabz & G, located in JLT, and a custom Star Anise gelato is paired with warm brownie and chili chocolate fudge at Moreish Café in Oud Metha. Yum!
That’s the plan! Watch this space for updates on Global domination.
Not at the moment, but we will be considering different ways to expand. Follow this space.
As a “Conscious” business, we commit 7% of our profits every month to organizations around the world who help protect our planet. We hope to inspire and encourage people to do the same.
Some of whom we have donated to include:
- Australian Marine Wildlife Research & Rescue Organisation (AMWRRO)
- Amazon watch
- Lebanese Vegans & Seb Alex’s fund to donate food supplies to people, and to feed and care for animals injured by the blast at Beirut Port.
- Ifaw Global
- Wires Wildlife Rescue, Australia
ABOUT OUR GELATO
Yes, you can find nutritional information printed on the tubs of every flavor.
All our products are plant-based, hence vegan.
Yes, all our products are gluten-free. However, there may be traces of gluten in the individual ingredients we procure, due to them being processed or handled in common factories.
We are free of common allergens such as gluten, soy and of course, dairy.
However, most flavors use a blend of cashew and coconut mylks, and hence have tree nuts. Please contact us for flavors that are nut-free.
All our products are inherently gluten-free. However, the individual ingredients we procure may have been processed in facilities that also process other substances with gluten. Hence, there are chances that there may be traces of gluten in them.
Our gelato are currently not suitable for people with diabetes or keto diets - however, we will be working on a range of flavors that will be soon!
Our gelato have a base of coconut, oat milk, or cashew milk depending upon the flavor. Since we love R&D, and want to make sure we satisfy a range of tastes, we will be exploring other “mylk” bases too!
Our gelato are currently not certified organic. However we make sure, when possible, we procure ingredients that are non-GMO, organic and chemical free. For instance, the jaggery we use is chemical free, and peppermint essential oil is organic.
We use a dash of Indian guar gum in our gelato, which is extracted from a vegetable 'gawar beans', grown abundantly and is part of daily diets in India. In small quantities, guar gum has shown to alleviate symptoms of IBS and aid in digestion.
No, currently we do not have sugar-free options, as we are still on the look out for an alternative that is healthy and at the same time affordable to ensure our products are still accessible to everyone.
We live in the UAE with people from so many different countries and cultures, so we make flavors to match the diversity in palate. We churn classics like chocolate, and also oriental specials like rose cardamom.
ORDERING
We charge AED 7 for delivering single tubs of gelato within Dubai. We charge AED 10 for deliveries to Abu Dhabi and Sharjah.
Cones require airtight packaging to travel without becoming soggy and today these packaging materials are all made of plastic. As a Conscious brand, we have made a commitment to not use single-use plastic, and hence are in the lookout for sustainable packaging. However, in the meantime, we encourage you to make a short trip to our kiosk at Kave, Al Serkal Avenue, and enjoy our gluten-free vegan cones that will be freshly rolled for you! You may even pre-order some and bring an airtight box so you can takeaway. While you're there, don't forget to check out some of the art galleries and boutique stores.
There are a few factors that differentiate traditional gelato from ice cream:
- Gelato has less fat content compared to ice creams
- Gelato are denser than ice creams, as they are churned much slower and have lesser air pumped into them. This is also why gelato have much more flavor to them!
- Gelato should be stored in higher temperatures (-10 to -13) compared to ice creams(-18 and colder). Freezers at home are set at -18 or colder, which is why you would have to ideally leave our tubs of gelato outside for 10-15 minutes before you can get a soft scoop out.
Having said that, traditionally dairy milk-based gelato tend to have more sugar content that ice creams. However, on the contrary, our gelato have less sugar content that most commercial ice creams.